At PayCred, owned and operated by HINDUSTAN MFG (GSTIN: 27BZWPK3501Q1ZM), customer satisfaction and transparent processing are our highest priorities. This Cancellation & Refund Policy explains how cancellations, fare refunds, and transaction reversals are handled across our platform.
2. Utility Bill Payments & BBPS Recharges
For Electricity, Gas, Water, Fastag, DTH, Mobile, and Broadband payments:
Successful Operator Confirmation: Once an operator/biller generates a successful BBPS confirmation and transaction reference ID, payments cannot be cancelled or reversed as funds are credited directly to the utility board.
Failed / Operator Timeout Transactions: If your card/account is debited but the operator rejects or times out the bill payment, our automated system triggers an instant reversal. The 100% debited amount is returned to your original payment source within 24 to 48 hours (or within 3–5 business days depending on your issuing bank).
Pending Operator Reconciliation: In rare cases where an operator takes up to 24 hours to confirm bill settlement, funds remain safe in escrow. If settlement fails after 24 hours, an automated refund is initiated immediately.
3. Education & Tuition Fee Payments
Institutional Settlements: Once a tuition fee payment is successfully settled and transferred to the registered educational institution/beneficiary account, cancellation must be requested directly through the institution's administrative office.
Beneficiary Bank Rejection: If a fee payment fails due to invalid beneficiary bank account/IFSC details or institutional bank rejection, the entire payment amount is automatically credited back to your original credit card/bank account within 24 to 48 hours.
4. Flight Booking Cancellation & Refund Rules
Cancellations for domestic and international flight tickets are governed by the specific fare rules established by the respective operating airline:
Customer Cancellation: You can submit a cancellation request through the My Bookings dashboard or by emailing support@paycred.tech. Applicable airline cancellation fees and standard service charges will be deducted from the total refundable amount as per airline fare rules.
Airline-Initiated Cancellations / Rescheduling: In the event an airline cancels a flight or makes major schedule changes exceeding 3 hours, customers are entitled to a full refund or free rescheduling as per Directorate General of Civil Aviation (DGCA) norms.
Non-Refundable Fares: Certain promotional or instant-discounted airfares are non-refundable according to airline terms. In such cases, only applicable government taxes and airport charges may be refunded.
5. Refund Turnaround Timelines
Once a cancellation or reversal is approved by our operations desk:
Processing Timeline: Refunds are initiated within 24 to 48 hours of airline, operator, or service approval.
Credit to Original Payment Source: The refund will reflect in your original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 3 to 5 business days, subject to your issuing bank's processing cycles.
Direct Reversal: In compliance with RBI guidelines, refunds are strictly credited back to the original source account and cannot be paid in cash or transferred to an unrelated third party.
6. Failed / Interrupted Transactions
If your bank account or card is debited but a flight ticket, utility confirmation, or fee receipt is not generated due to a network interruption or gateway timeout:
Our automated reconciliation system detects unmatched debits in real time.
The entire charged amount is automatically reversed back to your payment instrument.
The refund will reflect in your account within 3 to 5 business days without requiring manual intervention.
5. Software Development & Consulting Services
For custom software engineering, website development, and technical consulting:
Cancellations requested prior to project kickoff / design approval are eligible for a full refund minus administrative onboarding charges.
Once development milestones have commenced, refunds are prorated based on completed project deliverables as defined in the signed Statement of Work (SOW).
6. Customer Support & Grievance Redressal
For any questions, refund status checks, or cancellation assistance, our support desk is available:
Operating Entity: HINDUSTAN MFG (trading as PayCred)
